Dialogic Diva ISDN PCI Instalační příručka stáhnout pdf (Strana 83)

ENGLISH

Dialogic® Diva® Media Board Installation Guide

page 83

Customer Service

Dialogic provides various options and arrangements for obtaining technical

support for your Dialogic

product. We recommend that you use the

Dialogic

Diva

Support Tools first before contacting your Dialogic supplier.

Also, we suggest that you visit the Dialogic

Services & Support site, as it

includes detailed information about a variety of topics. In the unusual case

that neither your supplier nor the information on the Services & Support site

is able to adequately address your support issue, you can contact Dialogic

Customer Support.

For more information see:

• Dialogic

® Diva® Support Tools

• Dialogic Services & Support web site

• Dialogic Corporation Customer Support

Dialogic

Diva

Support Tools

If an issue occurs during the operation of your Dialogic

Diva

product, use

the following Dialogic

Diva

Support Tools (only for Windows

operating

systems):

• Dialogic

Diva

Line Test: With the Diva Line Test tool, you can test your

hardware and perform simple phone test calls, call transfers, or basic

inbound and outbound calls.

• Dialogic

Diva

Diagnostics: With the Diva Diagnostics tool, you can write

traces for each Dialogic

Diva

Media Board or driver into a file.

• Dialogic

Diva

Management tool: With the Diva Management tool, you

can view the current status of the connected lines, the active connections,

and the history of the connections.

For more information about the tools, see the respective online help files.

If you cannot address the issue through use of these tools, contact your

Dialogic supplier.

Dialogic Services & Support web site

If your supplier is unable to help you to address your issue, you can visit the

Services & Support web site. There, you get access to:

• detailed information about the Dialogic

Pro

Services (1,3, or 5 year

24/7 service contracts) at http://www.dialogic.com/support/DialogicPro/

• a help web section for Dialogic

products at

http://www.dialogic.com/support/helpweb

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