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8. How Call Addresses are Processed
Overview of How Call Addresses are Processed
The call addresses provided by the caller can be modified at different stages of the call
processing within Diva SIPcontrol. The reason for multiple manipulation is that it allows for
modifying the address where it is needed, which means that more complex environments
can be configured with less effort, since data does not need to be entered redundantly at
different places. It also makes it easier to "team" SIP peers or PSTN interfaces with different
settings.
Diva SIPcontrol provides two mechanisms for number processing:
Number Normalization Based on a Dialplan
Number Modification Using Address Maps
Both mechanisms can be used together.
When using a dialplan, Diva SIPcontrol converts addresses automatically, without any
intervention from the user. This means that Diva SIPcontrol adds or removes a special
prefix to a number with a known number type when converting between a number and an
address. The automatic conversions are done for calling numbers, called numbers, and
redirected numbers. See Common Results for a list of prefixes.
For complex conversions, you can configure an address map for Diva SIPcontrol to use
when converting addresses.
Diva SIPcontrol uses routing conditions, dialplans, and address maps to manipulate call
addresses. For information and examples on how these configuration entities work together,
see How Call Addresses Are Manipulated and Possible Call Routing Scenarios.
Number Normalization Based on a Dialplan
Number normalization based on a dialplan can work on any PRI, BRI, and analog interface,
including interfaces in NT mode. It can also work on SIP peers that do not represent a direct
or indirect connection to a public SIP trunk.
Diva SIPcontrol supports dialplans using the North American numbering plan (NANP). See
North-American numbering plan for more information.
Depending on how it is defined, a dialplan might affect only the numeric part of an address:
If the address consists of a number only, then the complete address is used to match
a diaplan condition, and the complete address is modified by the matching dialplan.
If the address is a SIP address with a number in the user part, then only the user
part of the address is used to match a dialplan condition, and only the user part of
the address is modified by the matching dialplan. For example, for SIP address
12345@domain.tld, only 12345 will be used to match a diaplan condition. If Diva
SIPcontrol finds a match, only 12345 will be modified by the matching dialplan.
The Keep SIP URI Domain and Parameters option determines whether the SIP
URI domain and parameters are used as a suffix of the resulting, normalized address.
If this option is enabled, then the SIP URI domain and parameters are kept as a suffix
of the resulting, normalized address. Otherwise, the number normalization process
removes the SIP URI domain and parameters, leaving only the SIP user part in the
resulting address.
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